About Gnani.ai and the team
Gnani.ai builds proprietary voice and conversational AI – ASR (Automatic Speech Recognition), TTS (Text-to-Speech), SLMs (Small Language Models) and agentic voice platforms such as Inya.ai – across 22+ Indian languages.
• The Delivery team runs AI voice and messaging campaigns for leading Indian banks, NBFCs (Non-Banking Financial Companies) and retail lenders.
• Collections portfolios: Personal Loan, Business Loan, Auto Loan and Gold Loan, across Pre-due, Post-due (Self-cure), Charges Collection and Settlement buckets.
• Sales portfolios: lead qualification for SME (Small and Medium Enterprise) loans, Top-up loans and Refinance/Balance Transfer.
• You will sit at the center of this engine: your segmentation and analysis decide who gets called, when, and with what message – and the insights you produce decide how much our clients collect and convert.

Role purpose
This role exists to turn campaign, call-outcome and payment data into strategies that measurably lift collection efficiency and lead conversion for our clients.



File uploads and campaign operations sit with a separate owner; this role is purely analytical.
• Insight: clients see explicit, trusted dashboards and understand why numbers moved, not just that they moved.
• Uplift: tested calling and messaging strategies that move connectivity, PTP (Promise to Pay) kept rate and collection efficiency month on month.
• Proof: every claimed improvement is measured against a control group, so clients trust the impact attributed to Gnani.
• Account growth: data-backed evidence that helps Delivery expand scope and revenue within each account.

Key responsibilities
1. Data quality and segmentation logic
• Define segmentation rules (bucket, DPD – Days Past Due, ticket size, language, past behaviour) that the campaign operations owner executes.
• Specify suppression logic – DND (Do Not Disturb), opt-outs, paid-customer exclusion – and audit that it is applied correctly.
• Audit data quality week

📌 Data Analyst, Collections (Bengaluru)
🏢 gnani.ai
📍 Bengaluru