Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : IBM Tivoli Netcool
Good to have skills : NA
Minimum 5 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by proactively monitoring and investigating issues across various components of essential business systems. This role requires a energetic approach to identifying root causes and implementing effective solutions to maintain system stability and performance. The position demands continuous collaboration with different teams to ensure seamless operation and timely resolution of challenges that impact critical business functions.
Roles & Responsibilities:
• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate with stakeholders to prioritize and address system issues efficiently.
• Mentor junior team members to enhance their problem-solving capabilities and technical knowledge.
• Drive continuous improvement initiatives to optimize support processes and system reliability.
Professional & Technical Skills:
• Must To Have Skills: Proficiency in IBM Tivoli Netcool.
• Strong troubleshooting skills to diagnose and resolve complex system issues.
• Experience in monitoring and managing enterprise-level IT infrastructure.
• Ability to analyze system logs and performance metrics to identify anomalies.
• Familiarity with incident management and escalation procedures.
• Effective communication skills to collaborate with cross-functional teams and stakeholders.
Additional Information:
• The candidate
📌 Application Support Engineer (Bengaluru)
🏢 Accenture in India
📍 Bengaluru
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