Buildesk is an end-to-end real estate technology platform providing CRM, ERP, payment management, and digital solutions for real estate developers, channel partners, and contractors. We help businesses streamline operations, improve collections, and accelerate growth through technology.
We are looking for a high-performing Senior Account Manager – Cross Sales who truly owns the business and excels at driving expansion revenue within our existing customer ecosystem. In this role, you will be responsible for deepening client relationships, gathering direct operational feedback, and identifying cross-selling opportunities across ERP and CRM software suites.
Key Responsibilities
Business Ownership & Revenue Growth:
Act as the strategic owner of the existing client portfolio. Drive aggressive cross-selling strategies to pitch current modules, additional seats, and integrated CRM/ERP add-ons to achieve 2x revenue growth across existing accounts.
Proactive Client Engagement: Continuously meet face-to-face with end customers and key stakeholders. Build long-term,
high-trust relationships by maintaining consistent, proactive communication across all client levels.
Feedback Loop & Opportunity Identification: Solicit real-time, ground-level feedback regarding ongoing project delivery and customer satisfaction. Use operational insights to identify pain points and pitch high-value ERP/CRM solutions tailored to client needs.
Team Leadership & Business Scaling: Manage and mentor account management personnel. Responsible for building and structuring two distinct, high-performing sales teams focused on ERP Solutions and CRM Business.
Account Strategy & Pipeline Forecasting: Maintain precise account plans, track key account health metrics, and accurately forecast cross-sell expansion pipelines.
Requirements
Qualifications & Requirements
Experience: 5 to 7+ years of progressive experience in Account Management, Cross-Selling, or Business Development within the ERP