Company: Synergy Health 360, PLLC

Job Type: Contract / Project-Based

Work Mode: Remote

Industry: Healthcare Technology

About Synergy Health 360Synergy Health 360, PLLC, is a US-based healthcare organization headquartered in Scottsdale, Arizona, providing primary care, specialty care, mental health, wellness, wound care, and other healthcare services. We leverage technology, automation, and AI to improve patient engagement, streamline operations, and support business growth.

Role OverviewWe are seeking a skilled AI/Tech Specialist with experience working with US healthcare organizations to enhance our digital presence and implement AI-powered solutions. The initial project involves modifying and improving our existing website, integrating an AI chatbot, and optimizing our digital platforms to support patient inquiries, appointment requests, and clinic growth.

The ideal candidate will combine technical expertise in AI, web development, automation, and digital optimization with an understanding of US healthcare workflows, patient engagement, and privacy requirements.

Key Responsibilities1. Website Development & Optimization

- Assess, modify, and enhance our existing website's design, functionality, performance, and user experience.
- Implement website improvements, integrations, and responsive design updates.
- Support website migration or restructuring when required.
- Manage technical aspects such as hosting, security, backups, and ongoing website updates, as agreed upon.

2. AI Chatbot Development & Integration

- Design, develop, and deploy an AI-powered chatbot that can answer patient questions 24/7.
- Configure the chatbot to provide accurate information about services, providers, clinic locations, and frequently asked questions.
- Build workflows that guide website visitors toward appointment requests, booking links, and appropriate staff support.
- Integrate LLM APIs, knowledge bases, and retrieval-augmented generation (RAG) where appropriate.
- Test chatbot accuracy, monitor responses, and continuously improve performance.

3. AI Strategy & Business Process Automation

- Work with stakeholders to identify business challenges and opportunities for AI implementation.
- Translate business requirements into clearly defined use cases, project deliverables, and measurable success criteria.
- Develop and integrate AI-powered workflows to improve patient communication, lead management, scheduling, and administrative efficiency.
- Recommend practical, cost-effective solutions, including non-AI alternatives when appropriate.

4. Data, Model Selection & Integration

- Evaluate data quality and prepare relevant information for AI knowledge bases and workflows.
- Select, configure, fine-tune,



or integrate suitable AI models and tools.
- Connect AI solutions with websites, CRMs, scheduling platforms, and other business systems through APIs and automation tools.
- Optimize solutions for accuracy, reliability, response time, scalability, and cost.

5. SEO, AEO & Digital Presence

- Improve local SEO for our Scottsdale and Phoenix healthcare locations.
- Optimize website structure and content so search engines and AI-powered search tools can accurately understand our services and providers.
- Support Answer Engine Optimization (AEO), structured data, and relevant content strategies.
- Help maintain accurate business information across Google Business Profiles and Yelp.
- Support review-management workflows, website review displays, and performance reporting.
- Assist with AI-supported content creation and website analytics.

6. Monitoring, Security & Compliance

- Monitor deployed AI systems, identify inaccurate or unexpected outputs, and implement improvements.
- Apply appropriate privacy, security, and data-protection safeguards.
- Understand HIPAA requirements applicable to healthcare data and technology vendors.
- Configure appropriate safeguards to prevent the chatbot from providing unsafe medical advice or making unsupported clinical claims.
- Ensure appropriate human escalation for sensitive questions and clinical matters.
- Document system configurations, limitations, testing, and maintenance procedures.

7. Reporting & Knowledge Transfer

- Track relevant metrics, including website traffic, calls, booking clicks, chatbot inquiries, and other agreed KPIs.
- Prepare project documentation and provide a technical handover.
- Train team members on relevant tools and workflows.
- Stay updated on emerging AI models, development tools, security practices, and healthcare technology trends.

Required Qualifications
- Proven experience as an AI Specialist, AI Engineer, Web Developer, Automation Specialist, or similar professional.
- Demonstrated experience working with US healthcare organizations, medical practices, or healthcare technology projects.
- Hands-on experience with website development, modification, migration, or third-party integrations.
- Experience developing or integrating AI chatbots using LLMs, APIs, or chatbot platforms.
- Knowledge of Python, JavaScript,



or other relevant programming languages.
- Understanding of APIs, automation workflows, data processing, and AI system deployment.
- Familiarity with SEO, local search optimization, website analytics, and digital performance tracking.
- Understanding of HIPAA-related privacy and security requirements.
- Solid problem-solving, communication, project management, and documentation skills.

Preferred Technical Skills
- Website platforms such as WordPress or other CMS technologies.
- LLM APIs, prompt engineering, RAG, embeddings, and vector databases.
- Automation platforms such as n8n, Zapier, or Make.
- Machine learning frameworks such as PyTorch or TensorFlow, where relevant.
- Cloud platforms such as AWS, Microsoft Azure, or Google Cloud.
- CRM, appointment scheduling, and healthcare software integrations.
- Technical SEO, structured data, Google Analytics, and AI search optimization.
- Experience monitoring AI quality, managing costs, and improving system performance.

Initial Project ScopeThe initial engagement may include:
- Reviewing and modifying the existing Synergy Health 360 website.
- Implementing an AI chatbot for patient inquiries and appointment guidance.
- Integrating relevant website, scheduling, and CRM workflows where feasible.
- Improving local SEO and AI search visibility for Scottsdale and Phoenix.
- Establishing appropriate technical security, monitoring, and reporting.
- Providing documentation, testing, deployment, and handover.

Additional ongoing support may include website maintenance, hosting coordination, security updates, Google and Yelp profile management, review-response workflows, SEO/AEO improvements, content support, social media assets, and monthly performance reporting, subject to the agreed scope. Engagement & Compensation
- Project-based contract engagement with clearly defined deliverables and milestones.
- Compensation negotiable based on expertise, project complexity, and scope of work.
- Candidates should provide an estimated project cost, timeline, and availability.
- Ongoing maintenance or additional projects may be agreed upon separately.

How to ApplyPlease share your resume, portfolio, examples of websites and AI chatbots you have developed, relevant US healthcare experience, proposed technology stack, estimated project cost, and expected delivery timeline. Application Title: AI/Tech Specialist – US Healthcare Website & AI Project

We are looking for a hands-on specialist who can translate business needs into reliable, secure, and practical AI solutions that improve the digital experience for our patients and support the growth of Synergy Health 360.

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