Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Track Description:

• 4+ years of experience in application support with good communication skills

•

• Desired Skills:

•

• Should have worked in Application support

• Ability to research issues and derive solutions from existing knowledge base

• Ability to document newly derived solutions clearly and concisely for the benefit of the other team members/customer.

• Will require to work in US hours shift and or weekend shift on a rotational basis

• Monitor service platforms by available monitoring tools

• Initiate troubleshooting activities if something wrong is found by monitoring

• Answer service-related questions and feedback from users thru email and phone





• Provide user access control and termination, as and when requested

• L1 and L2 ticket handling, basic troubleshooting, and incident resolution wherever possible

• Should be good at handling bridge calls.

• Basic Knowledge of Windows Services.

• Knowledge of Linux is an added advantage

• Should be adaptable enough to learn new process as and when required.

•

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for empl

📌 IT Operations Analyst II (Bengaluru)
🏢 Conduent Business Services India
📍 Bengaluru