About Smile Brands:

At Smile Brands, we value our team as our most important asset. We are dedicated to creating a supportive and inclusive environment where every team member has the prospect to thrive. Our commitment to fostering a culture of collaboration, continuous growth, and active community involvement ensures that we not only meet our goals but exceed them together. Become a part of a team that is passionate about making a difference in the lives of patients and in the communities we serve. At Smile Brands, your work matters, and your contributions are recognized and celebrated.

About RCM:

Revenue Cycle Management (RCM) is responsible for optimizing the financial performance of the organization by managing the end-to-end revenue cycle from payment posting, insurance collections, credentialing, fee schedule management, contracting, and insurance accounts receivable resolution. Our primary purpose is to ensure accurate reimbursement, maximize cash flow, reduce revenue leakage, maintain payer compliance, and provide the operational insights needed to support sustainable growth across the organization.

RCM is a highly collaborative function that works closely with Operations, Finance, IT, Clinical Leadership, Human Resources, and external payer partners. The team combines deep expertise in dental revenue cycle operations, analytics, process improvement, and customer service to ensure our practices receive timely and accurate reimbursement while delivering exceptional patient experience.
Responsibilities:

- Post insurance, patient, ACH, and collection payments.




- Post payments within established service level agreements and month-end deadlines.
- Process standard claim adjudication based on EOBs.
- Enter accurate payment, denial, and adjustment information into practice management systems.
- Document payment activity, denials, short pays, and patient responsibility.
- Balance daily deposits and cash reports.
- Retrieve EOBs from payer portals and websites.
- Reconcile deposits and identify posting discrepancies.
- Review posting error reports and correct identified issues.
- Maintain productivity and quality metrics.
- Support mail processing activities as needed.

Qualifications:

- High school diploma or equivalent.
- 1 year of payment posting, billing, or revenue cycle experience preferred.
- Basic understanding of EOBs and insurance payments.
- Proficiency in Microsoft Excel, Outlook, and web-based applications.
- Associate degrees in Business, Healthcare Administration, Accounting, or related field preferred.
- Completion of healthcare billing, revenue cycle, or insurance-related coursework preferred.

Experience:

- 13 years of dental, medical, or healthcare revenue cycle experience preferred.
- Previous experience in payment posting, billing, collections, customer service, banking, accounting, or data entry preferred.




- Experience working in a fast-paced production environment is preferred.
- Familiarity with practice management systems or EOB processing is a plus.

Required Skills:

- Basic understanding of insurance payments, EOBs, and reimbursement concepts.
- Strong attention to detail and data entry accuracy.
- Ability to meet productivity and quality standards.
- Basic proficiency in Microsoft Excel, Outlook, and web-based applications.
- Ability to follow established procedures and work instructions.
- Strong organizational and time management skills.
- Effective verbal and written communication skills.
- Ability to work independently and as part of a team.

Performance Expectations:

- Accurately post insurance, patient, ACH, and collection payments within established service level agreements.
- Meet or exceed departmental productivity and quality standards.
- Maintain a high level of accuracy when entering payments, denials, and adjustments.
- Complete daily balancing and reconciliation activities accurately and timely.
- Identify and escalate payment discrepancies requiring additional research.
- Consistently meet month-end processing deadlines.
- Demonstrate reliability, attendance, and accountability for assigned work.
- Follow all departmental policies, procedures, and compliance requirements.
- Participate in training and development activities to expand adjudication and payment posting knowledge.
- Contribute to a positive team environment and support continuous process improvement initiatives.

📌 Payment Posting Specialist (India)
🏢 Smile Brands India
📍 India