IT Support Engineer

Synapse India is a software development company with over 26 years of experience, featuring development offices in India and the USA. We serve clients worldwide, delivering cutting-edge solutions tailored to their needs. Our Noida SEZ office is conveniently located just a 10-minute walk from the nearest metro station.

Why work with us?

- Partnerships with Industry Leaders: We are a Google and Microsoft partner, staffed by certified professionals.
- Global Presence: As a multinational corporation, we have clients and employees across the globe.
- Structured Environment: We follow CMMI Level-5 compliant processes to ensure quality and efficiency.
- Timely Salaries: We have consistently paid salaries on time since our inception.
- Job Stability: Despite market fluctuations, we have not had to lay off employees.
- Work-Life Balance: Enjoy weekends off on the 2nd and last Saturday of every month, with no night shifts.
- Our employees are 100% satisfied, thanks to a culture of trust and growth opportunities.
- Eco-Friendly Workplace: We promote health and well-being with special anti-radiation and energy removal features in our offices.
- We prioritize the job security of all our employees.
- We celebrate all festivals with enthusiasm and joy.
- Yearly Appraisals: Exceptional performers can receive over 100% increments during appraisals.




- We recognize and reward top performers on a monthly basis for their outstanding contributions.
- We provide Accidental and Medical Insurance to our employees.

Who are we looking for?

Designation : Sr. IT Support Engineer
Experience Range : 5+ years

What skills and experience are we looking for?

- Good communication skills (verbal and written)
- Strong analytical and problem-solving abilities
- Should have knowledge of using any AI tool.
- Active Directory (AD)
- Microsoft 365 (M365)
- Windows OS – Installation, configuration, maintenance, and troubleshooting
- macOS – Installation, configuration, maintenance, and troubleshooting
- Hardware troubleshooting for laptops and desktops
- Software installation, configuration, and troubleshooting
- System formatting and reinstallation
- Network and printer-related troubleshooting
- Data backup and basic backup management
- Employee onboarding and offboarding support
- Troubleshooting and user support through chat, calls, and ticketing systems
- LAN troubleshooting
- Vendor coordination and follow-up
- Antivirus server handling and management
- WSUS (Windows Server Update Services)
- ISP coordination and troubleshooting
- Routers and switches
- DHCP and DNS
- VPN and RDP configuration and troubleshooting
- IT asset management and tracking
- Ability to use ChatGPT effectively for IT troubleshooting, issue diagnosis, and finding solutions
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📌 IT Support Engineer (India)
🏢 SynapseIndia
📍 India