Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Cloud Infrastructure
Good to have skills : NA
Minimum 7.5 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues that arise within various components of essential business systems. This role requires a proactive approach to monitoring system performance, diagnosing problems, and ensuring the smooth operation of critical applications. The position demands continuous collaboration with different teams to maintain system stability and support business continuity, while adapting to evolving technical challenges and priorities throughout the day.
Roles & Responsibilities:
• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Lead efforts to improve system reliability and optimize support processes.
• Mentor junior team members to enhance their technical and problem-solving skills.
Skilled & Technical Skills:
• Must To Have Skills: Proficiency in Cloud Infrastructure.
• Strong knowledge of cloud service models and deployment architectures.
• Experience with monitoring and troubleshooting cloud-based environments.
• Ability to analyze system logs and performance metrics to identify root causes.
• Familiarity with automation tools and scripting to streamline support tasks.
Additional Information:
• The candidate should have minimum 7.5 years of experience in Cloud Infrastructure.
• This position is based at our Pune office.
• A 15 years full time education is requir
📌 Application Support Engineer (Pune)
🏢 Accenture in India
📍 Pune
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