Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Supply Chain Management (SCM) Applications
Good to have skills : NA
Minimum 7.5 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying challenges and delivering timely solutions to ensure the smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and a commitment to maintaining system reliability and performance throughout the day.
Roles & Responsibilities:
• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate with stakeholders to prioritize and address system issues effectively.
• Mentor junior team members to enhance their problem-solving capabilities and technical knowledge.
• Ensure documentation of incidents and resolutions is thorough and up to date.
Professional & Technical Skills:
• Must To Have Skills: Proficiency in Supply Chain Management (SCM) Applications.
• Robust analytical skills to diagnose and troubleshoot complex software issues within supply chain systems.
• Experience in monitoring and maintaining the performance and availability of critical business applications.
• Ability to collaborate effectively with cross-functional teams to implement solutions and improvements.
• Familiarity with incident management processes and tools to track and resolve system pro
📌 Application Support Engineer (Gurugram)
🏢 Accenture in India
📍 Gurugram
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.