ob Description – ServiceNow Architect / Senior Developer

ITSM + Employee Center Pro + SOW + HRSD + ITAM

Experience: 10–16 Years
Location: Hyderabad / Bengaluru / Pune / Chennai / Remote
Employment Type: Full-Time

Role Summary

We are seeking an experienced ServiceNow Architect / Senior Developer with robust expertise in ITSM, Employee Center Pro, Service Operations Workspace (SOW), HRSD, and ITAM to lead enterprise-scale ServiceNow implementations and digital workflow transformation initiatives.

The ideal candidate will have extensive hands-on experience in architecture, solution design, development, integrations, and platform governance across multiple ServiceNow modules. The role requires strong technical leadership, stakeholder engagement, and the ability to build scalable, user-friendly, and future-ready ServiceNow solutions aligned with enterprise standards and business objectives.

Key Responsibilities

ServiceNow Architecture & Solution Design

• Lead end-to-end architecture, design, and development of ServiceNow solutions across ITSM, HRSD, Employee Center Pro, SOW, and ITAM.





• Define scalable platform architecture, development standards, governance models, and best practices.

• Collaborate with business stakeholders, enterprise architects, and delivery teams to translate business requirements into technical solutions.

• Design secure, scalable, and reusable ServiceNow components and enterprise workflows.

• Review technical designs, code quality, platform performance, and implementation strategy.

ITSM Implementation & Enhancements

• Architect and implement ServiceNow ITSM modules including:

• Incident Management

• Problem Management

• Change Management

• Request Management

• Knowledge Management

• Service Catalog

• Design automation workflows using Flow Designer and IntegrationHub.

• Improve operational efficiency through ITIL-aligned service management processes.

• Configure SLAs, approvals, notifications, catalog items, and workflow orch

📌 Principal Service Engineer (Hyderabad)
🏢 PROVIDENCE GLOBAL CENTER
📍 Hyderabad