Zalaris is expanding its HR Services organisation and is looking for a Senior HR Service Partner to support the delivery of high-quality HR services across multiple countries and regions. This role is ideal for an experienced HR qualified who combines strong HR operational expertise with the ability to manage complex cases, stakeholder relationships, and service performance within a global HR environment.
As a Senior HR Service Partner, you will act as an escalation point for complex HR matters, take ownership of service delivery across a cluster of countries, drive process improvements, and support HR transformation initiatives. You will work closely with employees, managers, client stakeholders, and partner teams to ensure an efficient, compliant, and high-performing HR service.
Your Responsibilities
• Manage escalations and taking responsibility for a cluster of countries
• Monitor SLAs/KPIs for the client group and take corrective action on misses
• Deliver end-to-end HR services across the employee lifecycle, including onboarding,
employee data management and offboarding
• Serve as a trusted point of contact for employees, managers and client leads, providing high-quality HR support and guidance
• Manage and resolve HR queries, requests and escalations in a timely and professional manner
• Ensure HR processes are executed accurately, confidentially and in line with company policies and compliance requirements
• Prepare and analyse HR reports, dashboards and metrics to support operational and business decisions
• Drive process efficiencies and continuous improvement by identifying opportunities to simplify, standardise and optimise HR processes
• Maintain SOPs, process documentation and governance standards to ensure service excellence and SLA adherence
• Support audits, compliance activities and risk management by ensuring accurate HR records and documentation
• Contribute to HR transformation, digitalisation and system enhancement
📌 Senior HR Service Partner (Chennai)
🏢 zalaris
📍 Chennai
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