Customer Service Job focuses on interacting with customers to provide information, address inquiries, resolve issues, and ensure a positive overall experience with a company's products or services. Customer service professionals serve as the primary link between a brand and its clients.

​Here is a detailed breakdown of what a customer service role entails:

​Key Responsibilities

​Inquiry Handling: Answer questions regarding products, services, billing, policies, and order statuses via phone, email, live chat, or social media.

​Problem Resolution: Identify, troubleshoot, and resolve customer complaints or technical difficulties in a timely and empathetic manner.

​Order Processing: Assist customers with placing orders, processing returns, issuing refunds, or updating account details.

​Record Keeping: Maintain accurate logs of customer interactions,



transactions, feedback, and escalations using CRM (Customer Relationship Management) software.

​Escalation Management: Recognize when an issue requires higher-level support and transfer complex cases to specialized departments or supervisors.

- Experience

0 - 5 Years

- No. of Openings

100

- Education

12th Pass

- Role

Customer Care Executive

- Industry Type

Call Centre / BPO / ITES / LPO

- Gender

[ Male / Female ]

- Age Limit

18 - 30 Yrs.

- Job Country

India

- Type of Job

Full Time

- Work Location Type

Work from Office

- Benefits include

Versatile Working Hours, Overtime Pay, PF, ESI

- Face Interview Location

D181- noida sector 63

📌 Freshers & Experience || Full Time || Customer Care Executive (Sector 63)
🏢 Adroit Synergies
📍 Sector 63