We are seeking a dedicated and experienced Customer Support Team Lead to join our energetic team in Maharashtra. The ideal candidate will have a strong background in customer service and a proven track record in leading teams within an international call center or BPO environment. As a Team Lead, you will be responsible for overseeing the daily operations of the customer support team, ensuring that all customer inquiries are handled efficiently and effectively.

Key Responsibilities:
Lead and manage a team of customer support representatives, providing guidance and support to ensure high levels of performance and customer satisfaction.
Monitor team performance metrics and implement strategies for improvement.
Conduct regular training sessions to enhance team skills and knowledge in customer service best practices.
Handle escalated customer issues and provide resolutions in a timely manner.




Collaborate with other departments to ensure a seamless customer experience.
Prepare and present reports on team performance and customer feedback to management.

Required Skills:
Solid leadership and team management skills.
Excellent communication and interpersonal skills.
In-depth knowledge of customer service principles and practices.
Experience in an international call center or BPO setting.
Ability to work in a fast-paced setting and manage multiple priorities.
Proficient in using customer support software and tools.

If you are passionate about customer service and have the experience to lead a team to success, we encourage you to apply for this exciting opportunity.

📌 Customer Support Team Lead Bhiwandi
🏢 CONVERSE PLACEMENT SERVICES INDIA PRIVATE
📍 Bhiwandi