We are seeking a dedicated and experienced Team Leader for our International Voice Process division. The ideal candidate will have a solid background in customer support and experience working in an international BPO environment. As a Team Leader, you will be responsible for overseeing a team of customer support representatives, ensuring that they meet performance targets and deliver exceptional service to our clients.

Key Responsibilities:
Lead and manage a team of customer support agents, providing guidance and support to ensure high levels of performance and customer satisfaction.
Monitor team performance metrics and implement strategies for improvement.
Conduct regular training sessions to enhance team skills and knowledge in voice processes.
Handle escalated customer issues and provide effective resolutions.




Collaborate with other departments to ensure seamless service delivery and address any operational challenges.
Prepare and present performance reports to management, highlighting achievements and areas for improvement.

Required Skills:
Proven experience in a voice process role within an international BPO setting.
Robust leadership and team management skills.
Excellent communication and interpersonal skills.
Ability to analyze performance data and implement improvement strategies.
Customer-focused mindset with a passion for delivering exceptional service.

If you are a motivated leader with a passion for customer support and a desire to drive team success, we encourage you to apply for this exciting chance.

📌 Team Leader International Voice Process Bhiwandi
🏢 CONVERSE PLACEMENT SERVICES INDIA PRIVATE
📍 Bhiwandi