We are seeking a dedicated and experienced Customer Service Team Lead to join our energetic team in Tamil Nadu. The ideal candidate will have a strong background in customer service and team leadership, with a focus on providing exceptional support to our international clients. As a Team Lead, you will be responsible for overseeing a team of customer service representatives, ensuring that they deliver high-quality service and meet performance targets.

Key Responsibilities:
Lead and manage a team of customer service agents, providing guidance, support, and training to enhance their skills and performance.
Monitor inbound calls and ensure that customer inquiries are handled efficiently and effectively.
Develop and implement strategies to improve customer satisfaction and service quality.
Conduct regular performance evaluations and provide constructive feedback to team members.




Collaborate with other departments to resolve customer issues and improve service processes.
Maintain up-to-date knowledge of company products and services to assist team members and customers effectively.

Required Skills:
Proven experience in customer service, with a minimum of 5 years in a relevant role.
Robust leadership and team management skills.
Excellent communication and interpersonal skills, with the ability to engage effectively with customers and team members.
Experience in handling inbound calls and providing international voice support.
Ability to work in a fast-paced setting and manage multiple priorities.

If you are a motivated individual with a passion for customer service and team leadership, we encourage you to apply for this exciting opportunity.

📌 Customer Service Team Lead Chennai
🏢 Hucon Solutions India Pvt.Ltd
📍 Chennai