We are seeking a dedicated Service Desk Analyst to join our team in Karnataka or Maharashtra. The ideal candidate will be responsible for providing exceptional technical support and service to our clients, ensuring that their IT issues are resolved efficiently and effectively. As a Service Desk Analyst, you will be the first point of contact for users experiencing technical difficulties, and you will play a crucial role in maintaining high levels of customer satisfaction.

Key Responsibilities:
Respond to incoming service requests via phone, email, or ticketing system, ensuring timely resolution of issues.
Utilize ServiceNow for incident management and tracking, ensuring all interactions are logged accurately.
Troubleshoot and resolve issues related to Active Directory, Office 365, and other software applications.
Assist in the configuration and deployment of IT equipment and software.
Collaborate with other IT teams to escalate and resolve complex issues.




Provide training and support to users on various IT systems and applications.
Maintain documentation of processes, procedures, and knowledge base articles to enhance team efficiency.
Participate in international support initiatives as required.

Required Skills:
Proficiency in ServiceNow and experience with service desk operations.
Robust knowledge of Active Directory and Office 365.
Familiarity with IT configuration management.
Excellent communication and interpersonal skills.
Ability to work in a quick-paced environment and manage multiple tasks simultaneously.
A customer-focused mindset with a commitment to delivering high-quality service.

If you are passionate about technology and enjoy helping others, we encourage you to apply for this exciting opportunity to join our energetic team as a Service Desk Analyst.

📌 Service Desk Analyst Bengaluru
🏢 GHRS TRAINING
📍 Bengaluru