We are seeking a dedicated and detail-oriented Quality Analyst to join our team in the retail banking sector. The ideal candidate will be responsible for ensuring the highest quality standards in our banking services, particularly in call quality monitoring and quality audits. This role is crucial in maintaining customer satisfaction and operational excellence.

Key Responsibilities:
Conduct regular quality audits on calls to ensure compliance with established standards and procedures.
Monitor call quality and provide feedback to team members to enhance performance and customer experience.
Collaborate with the training department to develop and implement training programs based on quality findings.
Analyze customer feedback and quality metrics to identify trends and areas for improvement.
Participate in call calibration sessions to ensure consistency in quality assessments.
Prepare detailed reports on quality metrics and present findings to management.




Work closely with the retail banking team to support initiatives aimed at improving service quality and customer satisfaction.

Required Skills:
Proven experience as a Quality Analyst in the banking or financial services sector.
Solid understanding of retail banking operations and customer service standards.
Proficiency in call quality monitoring techniques and quality audit processes.
Excellent analytical skills with the ability to interpret data and provide actionable insights.
Robust communication skills, both verbal and written, with proficiency in Hindi being an advantage.
Ability to work collaboratively in a team environment and manage multiple priorities effectively.

If you are passionate about quality assurance and have a keen eye for detail, we encourage you to apply for this exciting prospect to contribute to our commitment to excellence in retail banking.

📌 Quality Analyst Hyderabad
🏢 KNOWPLICITY RECRUITMENT AND TRAINING CONSULTANCY PRIVATE
📍 Hyderabad