We are seeking a dedicated Quality Analyst to join our team in Andhra Pradesh, specializing in the retail banking sector. The ideal candidate will play a crucial role in ensuring the quality of our customer service management processes and conducting thorough call audits to maintain high standards of service delivery.

As a Quality Analyst, you will be responsible for evaluating customer interactions, identifying areas for improvement, and providing actionable feedback to enhance the overall customer experience. You will collaborate closely with various teams to implement quality assurance measures and ensure compliance with industry standards. Your analytical skills will be essential in interpreting data and generating reports that highlight performance metrics and trends.

Key Responsibilities:
Conduct regular audits of customer service calls to assess quality and adherence to protocols.
Analyze customer feedback and service metrics to identify trends and areas for improvement.




Collaborate with customer service teams to develop training programs based on audit findings.
Prepare detailed reports on quality assurance metrics and present findings to management.
Stay updated on industry best practices and regulatory requirements in retail banking.

Required Skills:
Proven experience as a Quality Analyst, preferably in the retail banking sector.
Robust understanding of customer service management principles.
Excellent analytical and problem-solving skills.
Ability to communicate effectively and provide constructive feedback.
Familiarity with call auditing processes and quality assurance methodologies.

If you are passionate about quality assurance and have a keen eye for detail, we encourage you to apply for this exciting chance to contribute to our commitment to excellence in customer service.

📌 Quality Analyst Hyderabad
🏢 KNOWPLICITY RECRUITMENT AND TRAINING CONSULTANCY PRIVATE
📍 Hyderabad