We are seeking an experienced Incident Management Specialist to join our team in the Delhi-NCR region. The ideal candidate will have a robust background in incident management, escalation management, and major incident resolution. This role is critical in ensuring that our IT services are delivered efficiently and effectively, meeting the expectations of our clients and stakeholders.

As an Incident Management Specialist, you will be responsible for managing the lifecycle of incidents, ensuring that they are resolved within agreed service level agreements (SLAs). You will work closely with various teams to identify root causes of incidents (RCA) and implement corrective actions to prevent future occurrences. Your expertise in tools such as ServiceNow and Remedy will be essential in tracking incidents and managing workflows.

Key Responsibilities:
Oversee the incident management process, ensuring timely resolution of incidents.
Collaborate with cross-functional teams to facilitate effective communication during major incidents.




Conduct root cause analysis for recurring incidents and recommend improvements.
Monitor and report on incident trends and SLA compliance.
Maintain documentation related to incident management processes and procedures.
Provide training and support to junior team members on incident management best practices.

Required Skills:
Solid knowledge of incident management and escalation management processes.
Experience with major incident management and resolution.
Familiarity with ServiceNow, Remedy, or other ITSM tools.
Ability to analyze data and identify trends for continuous improvement.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.

If you are passionate about improving IT service delivery and have the required experience, we encourage you to apply for this exciting prospect.

📌 Incident Management Specialist Delhi (India)
🏢 CONVERSE PLACEMENT SERVICES INDIA PRIVATE
📍 India