We are excited to announce an opportunity for the position of Customer Care Specialist in our Loyalty division, focusing on a UK captive unit. This role is essential in providing exceptional customer service and support to our clients. As a Customer Care Specialist, you will be responsible for addressing customer inquiries, resolving issues, and ensuring a high level of customer satisfaction. You will work in a dynamic environment, handling calls and providing solutions to enhance customer loyalty.

Key Responsibilities:
Manage incoming customer calls and provide accurate information regarding products and services.
Resolve customer complaints and issues efficiently, ensuring a positive customer experience.
Maintain detailed records of customer interactions and transactions.
Collaborate with team members to improve service delivery and customer satisfaction.




Participate in training sessions to enhance product knowledge and customer service skills.

Required Skills:
Strong communication skills, both verbal and written.
Ability to work in a quick-paced setting and handle multiple tasks.
Proficiency in customer service principles and practices.
Willingness to work in UK shifts and rotational offs.
Previous experience in an international voice process is preferred.

This position offers a market-competitive salary along with performance-based incentives, meal benefits, and additional perks such as medical insurance and life insurance. If you are passionate about customer service and meet the eligibility criteria, we encourage you to apply and join our team in providing outstanding support to our customers.

📌 Customer Care Specialist Gurugram
🏢 Xistence Consultant
📍 Gurugram