MHC/26472
Hospital Operations
Mohali-Max Super Speciality Hospital Posted On 07 Mar 2026 End Date 09 Mar 2026 Required Experience 3 - 6 Years -Basic SectionNo. Of Openings

2

Designation

Floor Executive - Level 2

Employee Category

Support

Closing Date

09 Mar 2026 SkillsSkill

Required Qualification

GRADUATE Job Description JOB DESCRIPTION

I. JOB DETAILS

Job Title

Floor Executive

Reporting Supervisor

Team Leader
Patient Experience

II. JOB PURPOSE

Customer Experience, VIP Movement, LTF (Look, touch and feel) of the hospital with a focus on service excellence.

III. KEY RESPONSIBILITIES

Core Responsibilities

VIP Handling - all VIP, VVIP and Handle with Care protocols :
Manage Patient Care & satisfaction with best healthcare standards while reducing Patient waiting time.
Actively involved in Hospital Operations, facilitating smooth admission and discharge process of routine and VIP Patients for both OPD and IPD.
Single Point of Contact for VIP protocol, handling patient queries and concerns.
Room Service orientation to the patient

Ward Round
Monthly analysis of repetitive complaints department wise
Daily sharing of complaints status of Ward round logged tickets




Feedback collection and awareness of SMS link
Google Reviews of satisfied patients

Closure of Complaints on Floor
Follow up for complaints with stake holders
Doing on-ground RCA / CAPA implementation with different departments.

Admission and Discharge Experience
Improve admission experience and discharge scores for cash and TPA Patients.
Discharge process: Coordinating with discharge team for early discharges and getting bed vacant.
.

IV. KEY PERFORMANCE INDICATORS

Measurable Deliverables
Not more than 1 VIP complaint every 6 months,
100% complaint closures within TAT for all Ward round concerns
Patient Satisfaction Score

V. JOB REQUIREMENTS

Minimum Qualifications

Graduate

Experience

Minimum 1 Years; preferably with 2 years in managing customer service and experience.

Behavioural Skills
Lead by example
Progressive attitude
People management
Self-motivated

Language Skills

English, Hindi & Punjabi

VI. KEY INTERACTIONS

Key Internal Connects

Key External Connects
Department Heads
Other support staff
Nursing & RMO
Patients and Customers

📌 Floor Executive Level 2 Sahibzada Ajit Singh Nagar (India)
🏢 Max Healthcare
📍 India