Job Description:
Team Leadership and Delivery
Allocate records and workload across the team, manage queues and backlogs, and ensure assigned
records are completed within established turnaround times.
Monitor daily productivity, accuracy and turnaround-time metrics, and take timely corrective action
where targets are at risk.
Respond to shifting priorities and project changes while keeping the team aligned and informed.
Conduct regular team huddles and meetings to communicate project updates, guideline changes and
performance feedback.
People Management and Development
Coach and mentor abstractors through regular one-on-ones, feedback and performance reviews.
Track attendance, shift adherence and engagement; identify retention risks and escalate to
management and HR.
Partner with Training and HR on onboarding, nesting and upskilling of current and existing team members.
Abstraction Guidance and Escalation
Serve as the subject-matter resource for project-specific abstraction guidelines, inclusion/exclusion
criteria, medical terminology, medical coding (ICD-10-CM, SNOMED CT)



and EHR navigation.
Resolve abstractor queries, and escalate ambiguous or incomplete clinical information to the
appropriate clinical, research or client contacts.
Review and abstract complex or high-priority records as required, in line with defined protocols and data
dictionaries.
Quality and Compliance
Work with the Quality Assurance team to review audit findings, identify root causes and implement
corrective and preventive actions.
Ensure the team adheres to project and research protocols, IRB requirements, HIPAA, GCP and clinical
data management best practices, and organizational policies on patient privacy and data security.
Ensure accurate data entry and integrity within EDC systems, registries and clinical databases.
Reporting and Collaboration
Prepare and present daily, weekly and monthly productivity, quality and turnaround-time reports using
Excel, including pivot tables and data analysis.

📌 Team Leader Clinical Data Abstractor Mumbai
🏢 Acme Services Private
📍 Mumbai