About the role : Responsibilities :
Identify customer needs and help customers use specific features.
Analyze and report any malfunctions.
Update our internal database with information about issues and customer escalations.
Follow up with customers to ensure their escalations are resolved
Gather customer feedback.

Requirements :
1 -4 years experience
Experience talking to customers or a similar support role
Experience with MS Office
Exposure to database management software such as Freshdesk
Excellent communication and problem-solving skills
Patience and customer empathy

Key Takeaways
You to be a part of a small, but a super capable team.
The chance to work closely with founders to define, scope, estimate and plan various aspects of the operations process. Being one of the first hires at Swift, you will be involved in both high and low-level decision making. This means a lot of ownership, which we cultivate by having a flat structure.
Competitive compensation

Job Types : Full time, Permanent

Pay: ₹15,000.00 - ₹22,000.00 per month

Work Location: In person

📌 Cse Customer Support Executive Dehradun
🏢 Ei Kitchens Private
📍 Dehradun