Job description : Customer Support Executive - International process BOTH WAY CABS PROVIDED IN 25KM RADIUS
Process : International - Chat & Voice Employment Type : Full time Work Mode : Work From Office
Role Overview : We are seeking agile and customer-oriented professionals to join our International Customer Support Team . This role involves assisting global customers through chat (70%) and voice (30%) , ensuring timely resolution of queries while delivering an exceptional customer experience.
Key Responsibilities
Manage international customer interactions via chat and voice in a professional manner
Resolve customer issues related to bookings, payments, and account support
Provide accurate information while demonstrating empathy and problem-solving skills
Maintain high standards of service quality and comply with company policies
Achieve individual and team performance targets for quality, productivity, and customer satisfaction
Document customer interactions accurately in internal systems
Eligibility & Requirements
Education :
Minimum 12th / +2 / Graduate (Any Stream)
Experience :
Freshers with excellent English communication skills are welcome
Minimum 1 year of experience in international customer support is preferred
Skills Required :
Excellent verbal and written English communication
Strong customer handling and multitasking abilities
Basic computer proficiency
Benefits :
Provident Fund
Education :
Bachelor's (required)
Language :
English (required)
Location :
Kolkata, West Bengal (required)
Work Location: In person
Job Types : Full-time, Permanent, Fresher
Benefits :
Commuter assistance
Health insurance
Life insurance
Provident Fund
Work Location: In person
Job Types : Full-time, Permanent, Fresher
Pay: ₹20,000.00 - ₹35,000.00 per month
Perks :
Commuter assistance
Flexible schedule
Health insurance
Leave encashment
Life insurance
Paid sick time
Provident Fund
Work Location: In person
📌 Customer Service Representative Kolkata
🏢 10xgrowthaccelerator
📍 Kolkata
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