We are looking for a proactive and detail-oriented Internal Sales Coordinator to support our Sales, Application Engineering, and Operations teams . This role ensures smooth handling of customer inquiries, quotations, order processing, and coordination between customers and internal departments to ensure timely execution and customer satisfaction.
Key Responsibilities1. Inquiry & Quotation Management
Receive and process customer inquiries from:
IndiaMart / online portals
Sales team
Direct customers
Coordinate with Application Engineering for technical inputs.
Prepare and send quotations, offer letters, and commercial proposals to customers.
Follow up on quotations to convert them into orders.
Sales Order & Documentation
Create and process sales orders in ERP / SAP B1.
Ensure correct:
Customer details
Pricing
Delivery terms
Payment terms
Maintain order records, proforma invoices, and dispatch documents.
Internal Coordination
Coordinate with:
Production for order status
Stores for material availability
Dispatch for delivery schedules
Accounts for billing and payment follow-up
Ensure smooth flow of information between all departments.
Customer Communication
Provide customers with:
Order confirmation
Delivery updates
Dispatch details
Handle basic commercial and delivery-related queries.
Reporting & Data Management
Maintain sales data such as:
Inquiry tracking
Quotation status
Order pipeline
Provide regular reports to Sales and Management.
Required Skills & Qualifications
Diploma / Graduate in Engineering, Commerce, or Business Administration .
Experience in internal sales, sales coordination, or customer support in a manufacturing or engineering company.
Familiarity with ERP / SAP B1 is preferred.
Positive communication and coordination skills.
Robust attention to detail and ability to handle multiple tasks.