The Customer Relationship Executive (CRE) serves as the first point of contact for clients and visitors. They represent the brand with professionalism, hospitality, and style. Responsible for creating a welcoming workplace, managing appointments, coordinating customer flow, and ensuring a seamless client experience from entry to exit.
Key Responsibilities :
Greet and welcome clients warmly as they arrive at the store
Manage the front desk - handle walk-ins, inquiries, and maintain client waiting area
Coordinate client appointments and communicate scheduling with stylists
Assist in basic client profiling and guide them to relevant departments or stylists
Maintain visitor records, logbooks, and attendance registers
Support in in-store events and customer engagement activities
Assist the team with administrative support as needed (documentation, reports, etc.)
Ensure front desk and lounge areas are always clean, presentable, and well-stocked