Issue Resolution : Addressing customer complaints, troubleshooting product/service problems, and providing practical, step-by-step solutions.
Documentation & Data Management : Maintaining accurate and detailed records of customer interactions, transactions, and feedback within Customer Relationship Management (CRM) software like Salesforce, Zendesk, or Freshdesk.
Cross-Functional Collaboration : Working with technical, billing, or logistics departments to escalate and resolve complex or recurring issues.
Feedback Collection : Gathering customer insights through surveys and feedback loops to help internal teams improve products and support processes.
Product Knowledge : Maintaining an in-depth understanding of the company's offerings to provide accurate information and guide customers in their decision-making.
Age criteria 18 to 29 years
Job Types : Full time, Permanent, Fresher
Pay: ₹19,817.83 - ₹26,635.94 per month
Work Location: In person
📌 Cse Customer Support Executive Nacharam
🏢 Aktiv Software
📍 Nacharam
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