Grievance Handling :
Ensure timely resolution as per company SLA.
Coordinate with internal teams (warehouse, logistics, finance, tech) for resolution.
Maintain grievance logs and prepare escalation reports.
Customer Support :
Handle pre-sales and post-sales customer queries.
Assist customers with order placement, payment issues, delivery status, returns, refunds, and replacements.
Provide accurate product information and usage guidance.
Maintain high CSAT and skilled communication standards.
E-commerce Operations (Basic) :
Manage orders on e-commerce platforms (Shopify / marketplaces).
Track shipments and coordinate with courier partners.
Update order status, cancellations, refunds, and RTOs.
Support basic catalog, pricing, and offer updates.
Work on reports related to orders, returns, and customer issues.

Required Skills & Competencies




Strong verbal and written communication skills
Customer-first mindset with problem-solving ability
Basic understanding of e-commerce workflows
Familiarity with CRM tools, Excel, and order management systems
Ability to handle pressure and escalations calmly

Job Types : Full time, Permanent

Pay: ₹22,000.00 - ₹28,000.00 per month

Benefits :
Versatile schedule
Health insurance
Paid sick time
Paid time off
Provident Fund

Ability to commute/relocate:
Panchkula, Haryana: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):
Experience in Customer Support and Grievance Handling ?
Highest Qualification ?

Work Location: In person

📌 Grievance & Customer Support Executive E Commerce Panchkula (India)
🏢 Karshini Artysun
📍 India