Roles & Responsibilities
Make outbound calls to customers regarding pending payments, EMI reminders, and collection follow-ups.
Handle customer queries professionally and provide suitable resolutions.
Maintain proper call records and update customer interactions in the CRM system.
Follow up with customers to ensure timely payment and commitment tracking.
Achieve daily and monthly collection targets assigned by the management.
Build and maintain positive relationships with customers through effective communication.
Escalate unresolved issues to the concerned department when required.
Ensure compliance with company policies, collection guidelines, and legal regulations.
Maintain professionalism and customer satisfaction during all interactions.
Mandatory Skills
Excellent verbal communication skills in Hindi and basic English.
Valuable convincing and negotiation skills.
Basic computer knowledge and typing skills.
Ability to handle pressure and achieve targets.
Good listening and problem-solving abilities.
Comfortable working in a fast-paced environment.
Preferred Skills
Prior experience in telecalling, collections, customer service, or sales.
Knowledge of banking or collection processes.
Ability to manage difficult customer conversations professionally.
Experience using CRM or calling software.
Salary & Benefits
Salary: ₹12,000 - ₹20,000 per month
Performance-based incentives
Growth prospects in the banking collection process
Qualified work environment
Immediate joining opportunity