Key Responsibilities
Welcome and assist mall visitors in a skilled manner.
Provide information regarding stores, offers, events, and mall facilities.
Handle customer queries, complaints, and feedback efficiently.
Coordinate with security, housekeeping, and maintenance teams for customer support.
Maintain visitor records, lost & found register, and complaint logs.
Assist during mall events, promotions, and weekend activities.
Answer phone calls and direct inquiries appropriately.
Ensure helpdesk area is clean and presentable at all times.
Support mall management in day-to-day administrative activities.
Requirements :
Any Graduate / Diploma holder.
Experience in Reception, Front Office,
Customer Service, or Helpdesk role.
Positive communication skills in English and Tamil
Pleasant personality with customer handling skills.
Ability to work in shifts, weekends, and holidays.
Preferred Skills
Strong interpersonal and communication skills.
Problem-solving attitude.
Qualified appearance and positive behavior.
Ability to handle customer complaints calmly.
Salary
As per industry standards and experience.
Working Hours
Shift-based working schedule.
Immediate Joining
Preferred.
Pay: ₹15,000.00 per month
Benefits :
Flexible schedule
Food provided
Health insurance