Job Title: Customer Support Executive

Location : Surendranagar

Company Description : Flavaroma is a renowned industry leader in the production of high-quality Flavours, Fragrances, and Natural Essential Oils. Committed to excellence and customer satisfaction, we have established a global presence in the market. As part of our expansion, we are seeking a dedicated and customer-focused individual to join our team as a Customer Support Executive in Surendranagar. This role offers the chance to work with premium products and play a key role in ensuring customer satisfaction and retention.

Key Responsibilities :
Respond promptly and professionally to customer questions, concerns, and complaints, striving to exceed their expectations.
Identify and troubleshoot customer issues, providing accurate and timely resolutions or escalating complex issues to the appropriate teams.
Build strong relationships with customers by understanding their needs and offering personalised solutions and recommendations.
Process orders, returns, and exchanges accurately and efficiently, ensuring adherence to company policies and procedures.




Proactively follow up with customers to ensure satisfaction and gather feedback to identify areas for improvement.
Develop and maintain order status forms to track order progress from placement to delivery.
Assist in preparing invoices, proforma invoices, and other necessary documents for customer transactions, ensuring accuracy.
Maintain organised records of all sales documentation for easy retrieval and reference.
Prepare sample invoices for customer presentations or internal purposes, ensuring accuracy and professionalism.
Work closely with the Customer Support Manager and other team members to ensure consistent service delivery and support.
Collaborate with other departments, including sales, logistics, and inventory, to ensure customer orders are processed smoothly.

Job Types : Full time, Permanent, Fresher

Pay: ₹9,645.61 - ₹25,000.00 per month

Perks :
Health insurance
Provident Fund

Education :
Bachelor's (preferred)

Experience :
total work: 1 year (preferred)
Customer service: 1 year (preferred)

Language :
Hindi (preferred)
English (preferred)

Work Location: In person

📌 Customer Support Executive Ahmedabad
🏢 Flavaroma Flavours E Fragrances
📍 Ahmedabad