Job title :Customer Support Executive || Customer Care Executive || Customer Support Associate || Customer Support agent || Customer Care Executive
Responsibilities :
Maintaining high sales conversion of sales enquiries on Inbound/Outbound calls.
To gain product knowledge by handling support tasks before moving into sales.
Ensure highest level of customer satisfaction on support enquiries via inbound calls/chats.
Provide knowledgeable answers to questions about product, pricing and availability.
Qualifications:
Bachelor's (preferred).
Work experience (voice/chat/non-voice) (minimum 1 year or above) specifically in Sales Process/Customer service/BPO.
Excellent negotiation, customer service and sales skills.
Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
Ability to multi-task, organizes, and prioritizes work