Key Responsibilities
Recruit and onboard Customer Service Executives.
Lead, motivate, and drive the team to achieve performance targets.
Monitor daily team productivity and service quality.
Handle customer escalations and ensure timely resolution.
Conduct regular training, coaching, and team development sessions.
Track KPIs, prepare performance reports, and implement improvement plans.
Ensure high customer satisfaction and retention levels.
Coordinate with internal departments for seamless customer support.
Maintain discipline, engagement, and a positive team setting.
Eligibility Criteria
Graduate in any discipline.
Minimum 2 years of experience in Customer Service, Team Handling in Leadership roles.
Proven ability to recruit, train, and manage teams.
Solid communication, leadership, and interpersonal skills.
Result-oriented with excellent problem-solving abilities.
Proficiency in MS Office and CRM tools.
Key Skills
Team Recruitment & Development
Team Leadership
Customer Service Management
Target Achievement
Customer Relationship Management
Coaching & Mentoring
Performance Monitoring
Problem Resolution