JK Botanicals Pvt ltd

J K Botanicals Pvt Ltd, a subsidiary of Jairamdass Khushiram established in 1875, we offer Authentic Secure Certified Herbal Ingredients derived from 300+ varieties of herbs sourced globally. We operate two state-of-the-art manufacturing units, for Botanical Extracts and Steam Treated Botanical Powders, Herbal Tea, Herbs, Spices, we cater to 40+ countries.

Our expertise lies in providing customized solutions and clinically proven Branded Ingredients, empowering the creation of highly effective herbal products in Nutraceutical, Cosmetic, Ayurvedic, Food & Beverages industries. Backed by prestigious global certifications (FSSCC, BRCGS, ISO, GMP, Kosher, Halal, and Organic), we prioritize delivering top-notch products with prompt assistance.

Our Vision: To grow with our clients with commitment to our values of loyalty, authenticity, product quality and relationship.

Position - Customer service executive

Location
Vashi, Navi mumbai.

Any graduate.

Experience - 3 to 8 years.

Job Responsibilities:




Ticketing Systems
Helpdesk Software
CRM Ticketing
Bitrix24
Service Request Handling

Process & Coordination
Issue Tracking
Complaint Management
Internal Ticket Coordination
SLA Monitoring
Follow-up & Closure Tracking
Cross-Functional Coordination

Support Role
Sales Support Ticketing
Operations Support
Customer Support Coordination
Back-office Ticket Management
Inside Sales Coordinator
Business Development Support
CRM & Sales Analyst (Junior)

CRM Software
Sales Proposals
Quotation Preparation
Price Quotation
Order Verification
Sales Documentation
Sample Order Processing

Key Skills :
Ticket Assignment, Ticket Management, Bitrix24, CRM Ticketing, Task Allocation, SLA Monitoring, Internal Coordination, Follow-ups, MIS Reporting_

Pay: ₹20,000.00 - ₹35,000.00 per month

Work Location: In person

📌 Customer Service Executive Navi Mumbai
🏢 Jairamdass Khushiram
📍 Navi Mumbai