Patient Registration & Scheduling : Greeting patients, checking them in/out, verifying identification and insurance information, and scheduling appointments using medical software.
Financial Tasks : Collecting co-payments, preparing billing information, and confirming insurance eligibility.
Communication Hub : Directing patients to appropriate departments, answering questions about services, and facilitating communication between patients and medical staff.
Front Office Maintenance : Ensuring the waiting area is clean, orderly, and comfortable for patients.
Safety & Compliance : Maintaining strict confidentiality (HIPAA compliance), assisting with emergency check-ins, and managing visitor protocols