We are hiring Customer Service Advisors for the E-Commerce Customer Support process serving the US market. The role involves handling inbound customer calls related to retail orders and delivering excellent customer service by resolving queries efficiently and professionally.
Advisors will support customers with order-related concerns while maintaining quality, productivity, and customer satisfaction standards.
Key Responsibilities
Handle inbound customer calls related to e-commerce retail services
Resolve customer concerns related to:
Order cancellations
Refund requests
Missing or lost orders
Return requests
Payment-related issues
Provide skilled and empathetic customer support
Follow SOPs and quality standards while handling customer interactions
Maintain productivity and KPI targets
Accurately update customer details and interaction records in CRM systems
Eligibility Criteria
Minimum 1 year of BPO customer service experience in:
Retail process
Airline process
Insurance process
Experience in international voice process is mandatory
No employment gaps in work history
Fluent English communication skills (C1/C2 level)
Strong customer handling, listening, and problem-solving skills
Comfortable working in a fast-paced setting
Work Schedule
5.5-day working week
Rotational shifts and rotational weekly offs
No fixed weekly offs or leave schedules
Training & Certification
Process Training - 5 Days
Nesting Period - 5 Days (Live calls with support)
Minimum 85% score required in each stage
Successful completion of training is mandatory
Key Skills Required
Excellent communication skills
Customer handling & empathy
Problem-solving ability
Ability to manage high call volumes
Basic computer and CRM knowledge
Understanding of quality parameters
Experience in international voice process only
Ability to maintain service quality under pressure
Strong adaptability in a dynamic work workplace
Pay: ₹25,000.00 - ₹35,000.00 per month
Experience :
International voice process: 1 year (required)
Work Location: In person
📌 Customer Service Advisor Csa Jaipur (India)
🏢 Aatmanirbhar Facility Management Private
📍 India
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