Location : MP Nagar, Bhopal Work Mode : Work from Office
Timings: 10:30 AM - 7:30 PM _
Job Summary : Key Responsibilities :
Assist students with their queries regarding course offerings, registration, and exams.
Provide guidance on account-related issues, payment processes, and technical support.
Maintain accurate records of student interactions and ensure follow-up.
Offer timely and effective resolution of student complaints and concerns.
Coordinate with other departments to ensure student satisfaction.
Help students with platform navigation and accessing study materials.
Ensure students are aware of relevant updates, events, and deadlines.
Requirements :
Valuable communication skills (both written and verbal).
Positive understanding of MS Excel.
Ability to handle multiple tasks and work in a rapid-paced environment.
Previous experience in customer service or student support is a plus.
Proficiency in using CRM systems or customer support tools is a plus.