We are looking for a smart, rapid, and sales-driven Chat Support Executive who can handle customer queries across Shopify, WhatsApp, Instagram, and Facebook — and convert conversations into revenue .
This is not just support , this is sales + support combined role .
Key Responsibilities
Handle customer chats on:
Shopify (website chat)
WhatsApp
Instagram DMs & comments
Facebook messages & comments
Convert customer queries into confirmed orders :
Assist customers with:
Product selection
Order placement
Delivery & tracking queries
Manage social media comments and turn them into leads/sales
Reduce fake/low-intent orders by smart communication
Upsell & cross-sell products to increase AOV
Provide quick and accurate responses (high response rate required)
Required Skills :
Experience in Shopify customer handling :
Strong communication (Hindi + basic English)
Sales mindset (ability to convert chats into orders)
Knowledge of:
WhatsApp Business
Instagram & Facebook handling
Rapid typing & multitasking ability
Basic understanding of COD, NDR, RTO (preferred)
Bonus Skills (preferred)
Experience in D2C / eCommerce brands (especially fashion/mobile accessories)
Familiarity with tools like:
Shopify Admin
CRM tools / chat panels
Understanding of customer psychology & objection handling
Incentives Structure
Per order conversion bonus
Extra incentives for:
High conversion rate
Revenue generated from chats
Low RTO contribution
Working Hours
9-hour shift (including peak hours handling)
Weekly 1 day off