We are looking for a proactive and result-oriented Distributor Support Executive (DSE) to manage lead follow-ups, dealer coordination, order generation, and outstanding recovery support. The role involves close coordination with the ASM to ensure smooth territory operations and business growth.
Key Responsibilities
Lead Management
Follow up on assigned leads via calls
Update CRM and master sheets regularly
Monitor DT chats and take necessary actions
Coordinate with ASM for remarks and status updates
Order Generation
Reach out to vacant areas to generate orders
Promote focus products and schemes
Ensure timely sharing of TOD (Turnover Discount), if applicable
Dealer Coordination
Handle dealer queries and concerns
Conduct onboarding calls and communication
Share engagement messages (e.g., greetings, birthday wishes)
Escalate issues to the reporting manager when required
Outstanding Follow-Up
Share outstanding reports with ASM
Follow up with dealers on payment commitments
Coordinate with accounts team for reconciliation
Weekly Product Focus
Share Top 15 and Bottom 5 product performance updates with dealers
Support product push strategies
Customer Support
Handle customer calls and WhatsApp queries
Coordinate replacement requests with warehouse team
Reporting & Data Management
Maintain daily activity reports
Update all assigned sheets and trackers
Ensure DT verification and timely action
Current Dealer Development
Identify uncovered areas and potential dealers
Support onboarding and territory expansion
Pay: ₹15,000.00 - ₹25,000.00 per month
Advantages :
Leave encashment
Paid sick time
Provident Fund
Work Location: In person
📌 Sales Coordinator Surat (India)
🏢 Crescent Lighting
📍 India
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