Job Responsibility
Customer Service & Sales
Greeting & Guiding : Welcoming every customer with a smile and helping them choose between different flavors, sizes, and types of cakes.
Upselling : Suggesting add-ons like candles, toppers, chocolates, or beverages to increase the bill value.
Product Knowledge : Knowing the ingredients (especially allergens like nuts or gluten) and which cakes are "Eggless" or "Sugar-Free."
Counter & Display Management
Stocking the Display : Keeping the glass display full and looking "delicious." This includes ensuring cakes are labeled with the correct names and prices.
FIFO (First-In, First-Out) : Making sure older batches are sold first to maintain freshness and minimize wastage.
Slicing & Packing : Neatly slicing cakes and packing them in boxes without damaging the frosting or decorations.
Billing & Operations
Cash Handling : Operating the POS (Point of Sale) system, handling cash,
and processing UPI/Card payments accurately.
Order Management : Taking "Advance Orders" for birthdays or anniversaries and ensuring all details (message on cake, pick-up time) are recorded clearly.
Inventory Tracking : Checking stock levels at the end of the shift and reporting which items are running low to the kitchen/bakery.
Hygiene & Maintenance
Cleanliness : Keeping the counter, glass display, and seating area (if any) spotless throughout the day.
Personal Grooming : Wearing a clean uniform, hairnet, and gloves while handling food to meet safety standards.
Key Requirements for the Role
Patience: Dealing with customers who are "just looking" or confused by many choices. Speed: Being able to pack and bill quickly during peak evening hours or festive rushes.