Lead and manage the product support team
To provide online L1 level support to customers
To provide support to the Jr. Engineers
Develop and implement support strategies and processes
Monitor and improve customer support performance
To Conduct the Demo for Newly Introduced Products (R&D; and Demo) at Customer Site and maintain the Demo Report.
Handle escalated customer issues and complaints
Coordinate with Marketing Team to resolve complex issues
Conduct training and guidance to support staff on Installation, operation and maintenance of Products
Analyze support data to identify trends and areas for improvement
Maintain up-to-date knowledge of company products and services
Liase with Overseas Principles to gain deeper understanding of the working of their products and methods for trouble shooting.
Pay: From ₹35,000.00 per month
Perks :
Provident Fund
Work Location: In person
📌 Product Support Executive Ghatkopar
🏢 Myport Services
📍 Ghatkopar
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