Job Title : Service Operations Lead - ELV Systems

Location : Ahmedabad, Gujarat

Annual CTC : ₹2,80,000 - ₹3,60,000

About the Role

This role is ideal for professionals with experience in CCTV, Access Control, Networking, and field service management who enjoy coordinating technical teams and driving service excellence.

Key Responsibilities
Lead day-to-day service operations for security and ELV projects.
Schedule preventive maintenance activities and service visits.
Guide field technicians and engineers during troubleshooting and issue resolution.
Track open service requests and ensure timely closure.
Coordinate manpower deployment across client sites.
Review service quality and identify opportunities for process improvement.
Prepare operational reports, service records, and client updates.
Support onboarding and training of technical staff when required.
Maintain effective communication with customers regarding service status and escalations.
Ensure adherence to company standards, safety requirements, and service commitments.

Desired Qualifications
Diploma, BE, or B.Tech in Electronics, Electrical, Information Technology, or a related discipline.
Minimum 3 years of experience in electronic security systems, ELV solutions, or technical service operations.




Experience supervising field service teams is preferred.

Technical Knowledge
IP CCTV and Surveillance Systems
Network Video Recorders (NVRs)
Access Control and Attendance Systems
Structured Cabling and Fiber Connectivity
Wireless Communication Links (P2P/P2MP)
Network Switching and Basic IP Networking
Video Management Software (VMS)
Microsoft Excel, Word, and service reporting tools

Key Competencies
Team supervision and coordination
Client relationship management
Service planning and execution
Analytical problem-solving
Communication and stakeholder management
Time management and task prioritization

Employment Details
Position Type: Full time, Permanent
Location: Ahmedabad, Gujarat
Working Schedule: Monday to Saturday
Office Hours: 9:30 AM to 6:30 PM
Travel Requirement: Up to 50% within assigned service locations

Employee Advantages
Provident Fund
Health Insurance
Paid Leave
Paid Sick Leave
Travel and Commuter Support

Application Preference

Pay: ₹26,200.00 - ₹30,200.00 per month

Perks :
Paid sick time
Paid time off
Provident Fund

Work Location: In person

📌 Service Operations Lead Elv Systems Ahmedabad (India)
🏢 Digitron Integrators
📍 India