Key Responsibilities
Oversee the full order journey: first mile (manufacturing unit to warehouse),
warehousing and inventory, and last mile delivery.
Manage quick commerce and e-commerce marketplace operations, including
platform onboarding, stock availability, order fulfilment and SLA compliance.
Manage logistics partners and courier aggregators: performance reviews, rate
negotiation, escalations and issue resolution.
Track and improve key metrics such as on-time delivery, order fill rate, RTO/returns,
damage and loss, and cost per order.
Plan inventory with Marketing and Revenue teams so stock is ready for sales
campaigns and festive peaks.
Coordinate with Customer Support to resolve delivery complaints quickly and fix their
root causes.
Lead and coach Senior Executives on the team; set targets and review performance.
Prepare weekly and monthly operations dashboards for the Manager and leadership.
Build and document SOPs for each stage of the supply chain.
Requirements
Graduate in any discipline; MBA or PGDM in Operations or Supply Chain preferred.
Hands-on experience with marketplaces, quick commerce platforms or D2C
operations.
Robust in Excel/Google Sheets and data reporting; comfortable with WMS/OMS
tools.
Valuable vendor negotiation and problem-solving skills.
Transparent communication and the ability to work across teams.