Oversee the implementation and monitoring of the admission and discharge process.
Daily checking and verification of the trackers, registers, and checklists managed by the PRO team.
Review patient feedback forms and take appropriate actions to address the concerns and suggestions raised by our patients.
Perform daily visits to the call center to review call logs maintained by the staff and address any patient concerns that arise.
Review missed call logs with the goal of responding to all calls and minimizing intercom communications to decrease the number of missed calls.
Review inquiries related to ambulance services, health check-ups, referrals, and radiology services, and follow up on these as necessary.
In the reception area,



ensure to address non-medical concerns promptly to ensure effective customer management and productive crowd control.
Effective oversight of ambulance services is essential to manage both incoming and outgoing ambulances, as well as to track any associated payments
Management of waiting times and service availability for emergency room patients
Crowd control & Oversight of bed allocation
Adherence to MLC protocols and Minimizing cases of patients leaving against medical advice (LAMA)

Pay: ₹30,000.00 - ₹40,000.00 per month

Work Location: In person

📌 Assistant Manager Operations Thrissur
🏢 SISTERN CONCERN OF ATREYA HOSPITAL
📍 Thrissur