Role:
Handling personalized service requests of Affluent customers.
Generation of timely business MIS.
Ensuring strict adherence to regulatory and internal approved prescribed requirements for Affluent customer segment.
Coordination with CPC/RPC/Investment desks for account opening of Affluent customers.
Managing complaints of Affluent customers and ensuring their resolution within TAT
Meeting Affluent Key customers in person for Customer Profiling and Service Hook activations
Job Requirement:
Excellent written and oral communication skills
Developing and maintaining banking relationships with a select group of high net worth customers
Excellent communication skills with customer service orientation
Courteous and polite
Positive Knowledge of Microsoft Excel
Understanding of banking norms and processes.