Role
Handling personalized service requests of Affluent customers.
Generation of timely business MIS. Ensuring strict adherence to regulatory and internal approved prescribed requirements for Affluent customer segment.
Coordination with CPC/RPC/Investment desks for account opening of Affluent customers.
Managing complaints of Affluent customers and ensuring their resolution within TAT
Meeting Affluent Key customers in person for Customer Profiling and Service Hook activations
Job Requirement
Excellent written and oral communication skills· Developing and maintaining banking relationships with a select group of high net worth customers· Excellent communication skills with customer service orientation· Courteous and polite· Valuable Knowledge of Microsoft Excel· Understanding of banking norms and processes.