Technical Support Executive – International Voice Process

Night Shift (with pickup and drop facility )

Job Summary

We are looking for a Technical Support Executive to provide technical assistance to customers based in the United States through an inbound voice process. The ideal candidate should have solid communication skills, troubleshooting ability, and a customer-focused approach.

Roles & Responsibilities
Provide technical support to US-based customers through inbound calls.
Understand, diagnose, and troubleshoot customer issues related to products or services.
Resolve technical queries over the phone wherever possible.
Perform basic troubleshooting and guide customers through appropriate resolution steps.
Create or advise customers to raise a support ticket when the issue cannot be resolved during the call.
Schedule and coordinate technician visits whenever onsite technical support is required.
Accurately document customer interactions, issues, troubleshooting steps, and resolutions in the system.
Follow defined SOPs, service procedures, quality standards, and escalation processes.
Ensure timely resolution and appropriate escalation of unresolved issues.




Maintain a high level of customer satisfaction and first-call resolution.
Meet assigned quality, productivity, and resolution targets.

Requirements
Graduate / Undergraduate as per company eligibility criteria.
Excellent English communication skills, both verbal and written.
Prior experience in Technical Support / Customer Support / International Voice Process will be preferred.
Basic knowledge of troubleshooting technical products/services.
Valuable problem-solving and analytical skills.
Comfortable handling US customers and inbound calls.
Ability to work in night/rotational shifts.
Good typing and computer skills.
Customer-service-oriented attitude with good listening skills.

Salary Details
CTC: ₹20,100
Transport Deduction: ₹1,600
ESIC & Skilled Tax: ₹350
Salary after deductions: ₹18,150
Night Shift Allowance: ₹4,000
Approx. In-hand with NSA: ₹22,000

eClerx Interview Incentive: Up to ₹7,000 (performance-based)*

Client Incentive: (Performance-based)*

Pay: ₹20,000.00 - ₹22,000.00 per month

Benefits
Paid sick time
Paid time off

Work Location: In person

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