Operational Excellence
Ensure all assigned outlets operate as per SOPs.
Daily checklist completion and closure of deviations.
Ensure timely opening and closing of outlets.
Ensure stock availability and wastage control.
Sales & Revenue Growth
Achieve monthly sales targets for outlets.
Analyse daily sales reports, peak-hour trends, and improve upselling.
People Management
Maintain outlet staff roster with proper shift planning.
Train and upskill outlet teams (product knowledge, soft skills, hygiene).
Conduct weekly team meetings and review performance.
Customer Experience
Ensure customer satisfaction by monitoring the SOP being followed.
Handle escalations and resolve customer issues within 24 hours.
Food Safety & Hygiene




Ensure 100% compliance in FSSAI norms.
Conduct weekly internal hygiene audits and close gaps.
Coordinate with QA team on audit readiness and corrections.
Inventory & Cost Control
Monitor consumption, wastage, and variance reports.
Ensure timely indenting and GRN entry in the system.
Track P&L; of both outlets and optimize expenses.
Reporting & Coordination
Submit daily, weekly, and monthly reports to Area Manager/Operations Head.
Update on staff issues, outlet requirements, and incidents.
Coordinate with HR, Training, SCM, and Marketing teams.

📌 Cluster Manager Gurugram (India)
🏢 Sandhouse Hospitality
📍 India