Role & responsibilities

Essential

Desirable
58 years of relevant experience across ITSM, Knowledge Management, Configuration Management, CMDB governance or IT Operations.
Solid understanding of ITIL principles, particularly Knowledge Management, Configuration Management, Incident, Problem and Change Management.
ServiceNow CMDB experience, including CI records, CI relationships, ownership, lifecycle status, data quality and reporting.
Robust understanding of CMDB concepts including Configuration Items, relationship modelling, service mapping and governance controls.
Experience creating, maintaining, reviewing and improving operational documentation and knowledge content.
Ability to establish governance frameworks, define standards and drive process compliance across multiple teams.
Robust analytical, reporting and stakeholder communication skills.
Quality orientated,



results driven and able to manage competing priorities.
ServiceNow Certified System Administrator, Certified Implementation Specialist, CMDB or relevant ServiceNow certification.
Knowledge-Centred Service (KCS) certification or demonstrable KCS-aligned experience.
Understanding of ServiceNow Common Service Data Model (CSDM).
Experience with Discovery, automated CI population, reconciliation rules or CMDB health dashboards.
Experience with AI-enabled Knowledge Management, automation, AIOps or predictive service management capabilities.
Experience in large-scale, multi-site IT environments.
Property, conveyancing, estate agency, finance, mortgage or residential property services experience.

📌 Cmdb Lead Itsm Pune
🏢 TeamLease Digital
📍 Pune