Financial
Supervise an individual outlet.
Maximize Cafe sales performance and drive profits.
Sales forecasting and apportioning targets across teams.
Asset & Equipment maintenance.
Assuring the Timely & Accurate indent is placed for the cafe.
Wastage control measures.
Ensuring the compliance of the SOPs on cash & all the tenders.
Timely forecast of the stock in order to ensure the smooth operation of the Restaurant.
Learning & Development Management
Retention of manpower.
Engaging the team to ensure the sales target is met.
Briefing the team on a daily basis to ensure the team understands the importance SOPs.
Ensure the team is groomed to move to the next level.
Grievance handling & solving issues.
Ensure the Training Certification of team members.
Process Indicators
Ensuring all the documentation related to the cafe is done on time (Sales Reports/ Cafe Registers).
Ensuring the Quality Audits done on day to day basis.
Implementation of SOPs.
Productive utilization of the manpower by means of effective charting out of the duty roster.
Integrity, cost controls and Waste Management.
Ensuring 90% score in the Management Visit Report.
Customer orientation
Ensure all the Customer complaints are resolved.
Analysis of Customer database complaints & drive the footfall in the Restaurants.
Ensuring the SOPs are followed by the team in the cafe to drive customer focus.
Ensuring the Training norms is met.
Requirements
Exp - Min 3 years in total and 1 year as a Manager